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Herb Chambers News: LoJack lady recovered a young man’s pride

Herb Chambers Ford of Braintree Employee Eric Digirolamo

By Joe Fitzgerald | http://www.bostonherald.com
Herb Chambers Ford Braintree

Photo by Christopher Evans

He was 33 and not looking forward to Thanksgiving dinner with his family.

“I didn’t want to go, not having a job, or any idea of what I wanted to do, and not even having a car,” Eric Digirolamo recalls. “I was living with my brother. At a time in my life when I should have been climbing some ladder of success, I couldn’t even find a bottom rung. I felt like such a loser.”

But that was nine years ago.

Today, he manages pre-owned sales for Herb Chambers Ford of Braintree and if he looks like a picture of success it’s because that’s exactly how he sees himself, thanks in large part to an unknown lady from LoJack.

At his request, this one’s for her.

“I began thinking about my grandfather,” Digirolamo went on, referring to the late Harry Carlson, a legendary member of the Bosox Club who made his living selling tires and cars. “To him, it wasn’t about what he sold; what mattered most to him were the relationships he had with his customers.

“I wondered if I could be like him. So I got up one morning, put on a suit and walked two miles to a dealership, asking to speak to the manager. We talked for 20 minutes and he agreed to give me a try.

“At first, the other guys all welcomed me with open arms: ‘Nice to meet you! How’s it going?’ The second day they were much cooler. By the fourth day I was pretty down; I hadn’t sold one car.

“That’s when she walked in. ‘She said, ‘Eric, I saw you when I was here the other day, and you don’t look as happy now as you did then. I can see it on your face. Let me guess; most of these guys aren’t talking to you now, right? I’ve been in this game a long time and have seen lots of people come and go, yet, after all this, you’re still here.’

“I said, ‘Wow, you really do know the business.’

“She smiled and said, ‘Here’s what’s going to happen. You’re going to make a sale real soon and, I promise, it’s going to change everything.’

“Ten minutes after she left I sold a brand new truck. I was so pumped! She gave me hope when I needed it, and I’ve loved what I do ever since.”

So this will be a terrific Thanksgiving for Eric.

“But I am embarrassed to say I can’t remember her name, so I can only hope she’ll read this because I’d like her to know that one of the things I’m most thankful for is her.”

Article URL: http://www.bostonherald.com/news/columnists/view.bg?articleid=1383186

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