DealerRater Honors Herb Chambers for Outstanding Customer Satisfaction Based on Customers’ Online Reviews.
DealerRater Honors Herb Chambers for Outstanding Customer Satisfaction Based on Customers’ Online Reviews.
DealerRater, the world’s premier car dealer review web site, today announced the winners of the 2011 Dealer of the Year Award Program.
The awards are given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s web site.
2011 Herb Chambers Dealer of the Year Award winners within their respective brand categories include:
• Infiniti: Herb Chambers Infiniti of Boston – Boston, Mass.
• Lexus: Herb Chambers Lexus – Sharon, Mass.
• Hummer: Herb Chambers Hummer – Danvers, Mass.
• Mercedes-Benz: Flagship Motorcars Mercedes-Benz & Sprinter – Lynnfield, Mass.
• Saab: Herb Chambers Saab of Boston – Allston, Mass.
The 2011 award winners demonstrated consistently high PowerScore ratings for customer satisfaction, placing them in the top of their class.
The PowerScore is determined using a Bayesian algorithm that factors the dealership’s average DealerRater user rating and the total number of reviews written about the dealership during the 2010 calendar year. The dealership must also have at least twenty-five (25) new reviews written on DealerRater’s web site during the previous calendar year and an average rating greater than 4.0, with 5.0 as the highest possible score.
“We are delighted to distinguish all of our award recipients for their outstanding customer service ratings,” said Chip Grueter, president of DealerRater.
“We congratulate Herb Chambers and look forward to their continued success.”
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